Notting Hill Carpet Cleaners Service Terms and Conditions
These Terms and Conditions govern the provision of carpet, upholstery and related cleaning services by Notting Hill Carpet Cleaners to residential and commercial clients in the United Kingdom. By placing a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual, company or organisation booking or receiving the services.
Company means Notting Hill Carpet Cleaners.
Services means any carpet, rug, upholstery, mattress, curtain, hard floor or related cleaning and stain treatment services provided by the Company.
Premises means the property or site where the Services are to be carried out.
Technician means the individual cleaner or cleaning team assigned by the Company to carry out the Services.
2. Scope of Services
The Company provides professional carpet and related cleaning services within its designated service area in the United Kingdom. The exact scope of Services for each booking will be confirmed at the time of reservation and may include, where agreed, inspection, vacuuming, pre-treatment, stain treatment, hot water extraction, low moisture cleaning, deodorising, and related tasks.
The Company will carry out the Services with reasonable skill and care, in accordance with industry standards, and using methods and products considered appropriate by the Company for the specific items and materials being treated.
3. Booking Process
3.1 Bookings can be made by the Client through the Company’s accepted booking channels. The Client must provide accurate information including the address of the Premises, type and approximate size of areas or items to be cleaned, access details, and any relevant information about stains, damage, pets, or unusual conditions.
3.2 All bookings are subject to availability. The Company will confirm the booking date, time window, and indicative price based on the information provided. A booking is not considered accepted until the Client receives confirmation from the Company.
3.3 The Client is responsible for ensuring access to the Premises at the agreed time. Failure to provide access, or significant delay in granting access, may result in the booking being treated as a late cancellation and charges may apply.
3.4 The Company reserves the right to decline or cancel bookings where the Premises are deemed unsafe, inaccessible, or where the work requested falls outside the Company’s standard scope of Services.
4. Pre-Service Requirements
4.1 The Client must ensure that the Premises are reasonably clear of personal items, fragile objects and small furniture in the areas to be cleaned, unless alternative arrangements have been agreed in advance.
4.2 The Client must notify the Company of any known issues with flooring, carpets, rugs, upholstery, or other items, including pre-existing damage, loose fittings, colour instability, or any restrictions on the use of certain cleaning methods or chemicals.
4.3 The Client is responsible for ensuring the availability of essential utilities at the Premises during the service, including electricity and running water, unless otherwise agreed.
5. Pricing and Quotations
5.1 Prices may be provided as estimates based on the information supplied by the Client prior to the visit. The final price may be adjusted on site if the actual condition, size, or complexity of the work differs from the information originally provided.
5.2 Any change to the scope of Services requested by the Client on the day, such as additional rooms, items or stain treatments, may result in a revised price which will be agreed before the additional work is undertaken.
5.3 All prices are quoted in UK pounds sterling. Any applicable taxes will be included in the price presented to the Client, unless expressly stated otherwise.
6. Payments
6.1 Payment terms will be confirmed at the time of booking. The Company may require full or partial payment in advance, or payment immediately upon completion of the Services.
6.2 The Company accepts payment by the methods it has made available, which may include card payment, bank transfer or other cashless options. The Client is responsible for ensuring that any payment method used is valid and authorised.
6.3 For commercial Clients, alternative payment terms may be agreed in writing. Unless otherwise agreed, invoices are due for payment upon receipt and are considered overdue after 14 calendar days.
6.4 The Company reserves the right to charge reasonable interest or late payment fees on overdue amounts in line with applicable UK legislation.
7. Cancellations, Rescheduling and No-Show
7.1 The Client may cancel or reschedule a booking by giving the Company reasonable notice. The minimum notice period and any applicable cancellation or rescheduling fees will be communicated at the time of booking and may vary depending on the type and size of the service.
7.2 If the Client cancels or reschedules with less notice than the agreed minimum period, the Company may charge a cancellation fee, which may be up to the full value of the booked Services.
7.3 Where the Technician arrives at the Premises at the agreed time and is unable to gain access, or is turned away, or the Premises are not in a suitable state for the work to be carried out, the Company may treat the booking as cancelled by the Client and apply the relevant cancellation charge.
7.4 The Company will use reasonable endeavours to attend at the agreed time but does not guarantee exact arrival times. In the event of unforeseen delays or circumstances beyond the Company’s control, the Company may propose an alternative appointment time. If this is not acceptable to the Client, any prepayments will normally be refunded, and no further compensation will be due.
8. Client Obligations During the Service
8.1 The Client or an authorised representative should be present at the Premises at the start and end of the service to grant access, discuss any specific requirements, and review the completion of the work where reasonably possible.
8.2 The Client must ensure a safe working environment, including the removal of trip hazards where possible, adequate lighting, and clear communication of any health and safety concerns.
8.3 Children and pets must be supervised and kept away from the work area during and immediately after the cleaning process, particularly while carpets and furnishings remain damp or where cleaning products are in use.
9. Limitations of the Service
9.1 While the Company will use professional methods and products, no guarantee can be given that all stains, odours or marks will be fully removed, or that discolouration or wear will be improved in every case.
9.2 Some stains and damage may be permanent, and certain cleaning processes may reveal pre-existing wear, fading, pile distortion, shrinkage or other damage not visible prior to cleaning. The Company will not be liable for such pre-existing conditions.
9.3 The drying times for carpets and fabrics are estimates only and depend on several factors including ventilation, temperature, humidity and fabric type. The Client is responsible for maintaining adequate ventilation and following aftercare advice provided.
10. Liability and Insurance
10.1 The Company will take reasonable care when providing the Services and holds appropriate insurance cover for its activities in the United Kingdom.
10.2 The Company’s liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the lesser of the cost of repairing the damage or the value of the affected item, subject to an overall cap equal to the total amount paid by the Client for the specific booking in question.
10.3 The Company will not be liable for:
a. Any pre-existing damage, defects or deterioration of carpets, rugs, upholstery or other furnishings.
b. Wear and tear, colour loss, pile shading, texture change, shrinkage, or other changes arising from the normal cleaning process on items that are old, poorly maintained, or inherently unstable.
c. Any indirect, consequential or economic loss, including loss of profit, business interruption, loss of use, or loss of opportunity.
d. Any damage resulting from the Client’s failure to follow aftercare instructions, including walking on damp carpets with dirty footwear or replacing furniture before items are fully dry.
10.4 The Company must be notified in writing of any alleged damage or service issue as soon as reasonably possible and in any event within 48 hours of the service completion. The Client must provide reasonable access and cooperation to allow inspection and any remedial work.
11. Waste Handling and Environmental Responsibilities
11.1 The Company will handle and dispose of any waste arising from the Services, such as used cleaning solutions, packaging, and extracted residues, in accordance with applicable UK waste and environmental regulations.
11.2 The Company does not provide a general waste removal service. Any large items, household rubbish or building debris present at the Premises remain the responsibility of the Client and may need to be cleared before the Services can be carried out.
11.3 Where waste or contamination at the Premises presents a health, safety or environmental risk beyond normal cleaning operations, the Company reserves the right to refuse or discontinue the service and may apply a charge for any work already undertaken or costs incurred.
12. Guarantees and Complaints
12.1 If the Client is dissatisfied with any aspect of the Services, they should contact the Company promptly, providing full details and, where possible, photographs of the issue.
12.2 The Company may, at its discretion and where reasonably practicable, arrange a revisit to inspect and, if appropriate, re-clean the affected area. Any such remedial action will be provided as the Client’s sole and exclusive remedy, to the extent permitted by law.
12.3 These Terms and Conditions do not affect the Client’s statutory rights under UK consumer protection legislation.
13. Health and Safety
13.1 The Company will operate in accordance with applicable UK health and safety legislation and will take reasonable steps to minimise risks to Clients, occupants, and Technicians.
13.2 Some cleaning products and processes may not be suitable for individuals with particular allergies, sensitivities or respiratory conditions. The Client is responsible for informing the Company of any such concerns in advance.
13.3 The Client must not enter cordoned-off areas or tamper with equipment or products used by the Technician during the service. The Client should observe any warnings or instructions given about temporary hazards, damp floors or recently treated areas.
14. Data Protection and Privacy
14.1 The Company will collect and process personal data such as names, addresses and contact details for the purpose of managing bookings, providing Services and handling payments.
14.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will not sell or misuse Client information and will only share it where necessary to deliver the Services, manage accounts, comply with legal obligations, or as required by law.
15. Amendments to Terms and Conditions
15.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, best practice or its business operations.
15.2 The version in force at the time of the Client’s booking will apply to that specific service, unless a change is required by law or regulatory authority.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
17. Severability
If any provision or part-provision of these Terms and Conditions is found by a court or relevant authority to be invalid, unlawful or unenforceable, that provision or part-provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
18. Entire Agreement
These Terms and Conditions, together with any written confirmation or agreement relating to a specific booking, constitute the entire agreement between the Company and the Client in relation to the Services supplied and supersede any prior discussions, correspondence or understandings.
By proceeding with a booking, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.